on 15-11-2022 18:53. Teki Screwfix Select. Sign in;. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 0 Kudos Share. 12. Can anyone tell me what the case is called, confirm its needed and. 3 weeks ago. Very poor advice. But i couldnt find the socket that could fit. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 0 Kudos. Even after scraping the connection might not be a very good one. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I am hoping a membe. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. All the apps will work, and you can watch your recordings - your mini box connects to the main box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Virgin Media Extension Cable. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. So, a 50 minute broadband, TV and phone. Would I be able. I was told when purchasing the broadband package that fi. I have also checked outside and there is no box either on my property or on my boundary wall. Please keep an eye out for an envelope at the top right corner of your Forum page. If you're happy with this and for the charge we can make the arrangements for you 🙂. The wall box may be branded with the logos of an old cable TV company (not VM). Solved No Virgin Media Wall Socket At Installation Community 4832746. I’ll call the 0800 number. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Remove the connector cable. Or you may be quicker than average! You won’t be involved the whole time. I’m annoyed because I actually had a virgin sales person in my house. This hole will typically be up to 1cm in diameter and often positioned near your front door. Pop the power cable into a nearby plug socket, and turn it on. Welcome to the community and thanks for taking the time to post here on the forums. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. ahhh the rubbish that is CS - you could try this. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #1. Tudor. . Phone line - 5 mins. Security. Follow these simple installation steps for your Virgin Media home phone set up. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Next, connect the power cable. Virgin Media; My Virgin Media; Shop;. Thanks mate. Plug into the Hub. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Virg Media installation: Here's whatever them need to perceive. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. 1. 04kg, it will easily fit under – or even alongside – any TV. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Both your fibre cable and Wi-Fi router will be plugged into this. However the wall. Hi team. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. This promotion means you won’t pay the usual setup fee of £35. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Any extension that you create after the main socket is your responsibility. Installation Steps. Follow these simple installation steps for your Virgin Media home phone set up. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Got my virgin media self install kit but I don't have a virgin socket. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. Back a step. Re: No wall socket. Options. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. We would like to show you a description here but the site won’t allow us. . Used to be down on Fort Street for decades. Tudor. Re: Installation not workingon 28-10-2022 17:29. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Absolutely not. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Finally, they'll complete the setup to make sure it's all working. My issue is the small wire is attached to the fibre and held there wit. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In response to Jonny-M. on 21-03-2023 18:43. The wall socket I have within my home does not appear to be working. Business, Economics, and Finance. No, any cables within the house can be touched as much as the householder wants to touch them. Phone line - 5 mins. No, you can keep using the same phone you’ve always used. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Failing this. Indeed, I just took further photos which may help illustrating. We all know and love the internet and TV services that can enter our homes through entry points. The cable going in will be a double. • Connect the power supply to the back of the new box, then switch on at the wall. 388. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Get more from your Virgin Media setup. How do we go about booking an - 5416332. Surly there has been a connection previously otherwise we wouldn't have bee. Could an engineer be arranged to install please as my account is due to go live today. 1. The Openreach sockets do not work for Virgin Media. I am trying to set up our wifi. Both your fibre cable and Wi-Fi router will be plugged into this. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Booking an engineer is easy with Virgin Media. Thank you for your post and welcome to the community. (I did this video to help/guide new engineer as I did not find any for my self when I started. Connecting Hub 3 To Extensions Virgin Media Community 4797660. However the wall socket doesn’t have the correct connection for the cable with the hub. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Whichever is the most suitable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. We have the quickstart pack but sadly cannot get broadband set up and working. 0 Kudos. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Mobile. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Tudor. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. . See where this Helpful Answer was posted. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Standard Member. - 5250024 It has two outputs on the left of the wall box. Push the red label end of the white cable, into the wall socket. I have only got one rectangular shaped white socket (Shown. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Various cable mediums are used in modern systems to transmit data. Check service status. (I did this video to help/guide new engineer as I did not find any for my self when I started. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Switched On Families. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. You need a small spanner to remove this, then push the provided connector over the exposed end. Reply. Within 30 daysOn top of that, Virgin Media also offers a self-install option. Suitable for a range of multimedia installations. Account - Mobile. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Reply. You'll also receive your contract either by email or by post to check and sign. When I proceeded to set up my Hub 3 I quickly realised that. Save £105. Call the pre-installation and delivery team on 0800 052 1734. I make the order with Quick Install, but I don’t have any wall socket in my house. )In this video, I am showing the sta. 0 A Socket Wall Plate Module, 50x25mm. Jan 14, 2022. Hello, We recently moved into a house which has this box connected to the router. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Account - Cable. Just. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. The box and cables may have been removed by the previous occupiers. Some new sockets may look like one of the below. Switching from Virgin? If you're switching from Virgin. Package arrive today and realized I don't have a VM wall socket to. Some older sockets may have NTL or Telewest written on them. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. on 21-02-2023 19:59. 2. Joining in Options. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Call the Pre-installation and delivery team on 0800 052 1734. But I have no Virgin Media Wall socket in my house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Direct Save Telecom. Virgin Media; My Virgin Media; Shop; Help;. Networking and WiFi. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Plug into the Virgin Media wall socket. 2. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Push the red label end of the white cable, into the wall socket. Choose the best spot for your wifi hub. All the wall sockets I can see are for BT. Engineer installations. But I have no Virgin Media Wall - 5216419. Ordered VM broadband and was recommended by the website to select the self quick install option. on 12-01-2023 21:04. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Hello VLNeedham. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. I have been given other details for the account such as the account number/area code and. Manage Your Account. SpeedWe would like to show you a description here but the site won’t allow us. Trace any cables coming out of it and check the ends of them. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. You should be able to do it on a call to CS. Plug the cables into the Hub. on 05-09-2023 20:36. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Follow these steps to install your virgin Media Broadband, TV and Phone service. The second two black cables are from a satellite dish, used by. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop; Help;. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 01/09/14 - 13:14 #2. All the cabling is the property of Virgin Media and must not be touched. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Ordered VM broadband and was recommended by the website to select the self quick install option. Price adjustment. Extend your wired Internet access to any room in your house using your existing electrical wiring. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. Push the white cable with the black label into the Hub. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. • USB 2. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. 2. Options. Step 2: Order your TalkTalk Broadband service. Virgin Media engineer installation. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. . Options. We would like to show you a description here but the site won’t allow us. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I can’t take it off by myself so I called 0800 953 9500. Praying the white is the virgin one. We would like to show you a description here but the site won’t allow us. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. • Connect the end of the 1. I have checked outside and there is a brown box shared with the neighbour. Connect the Hub’s power cable with the blue tab. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. Plug into the Hub . If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. There should then be. Occasionally only a very short stub of wire is left behind often hidden. Also routing cables/wireless. Or if the other end of the white cable is in a more useful. #12. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 3 weeks ago. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Had my kit sent to a home we’ve just moved into. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Within two working days you will receive a Welcome Pack with confirmation of your installation date. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Stay safe online. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. The other is marked TV, & this is used for TV & Broadband. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. • Scroll to the HDMI port you connected the cable to. 19 minutes ago. You just need to find the socket and plug in your phone. The first thing is to start making alternative arrangements for your internet connectivity. @umerarifkhan11 wrote:. . Its a flat £25 charge to move the connection points and rebalance power levels. Hi @bingoman000. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Following the installation and verification of its functionality, you can browse the web or. Thanks for posting, welcome both to the community and also Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Solved Fibre Phone Upgrade Virgin Media Community 4863537. The wall socket I - 5357150. I can only find the TV socket. 11-11-2022 12:53 - edited 11-11-2022 12:58. on 17-12-2022 10:39. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Could I book an engineer and what number - 5155510. Call the pre-installation and delivery team on 0800 052 1734 explain. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. See this. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Being connected to the internet is one of the most important modern essentials in 20. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Security matters. A Virgin Media wall socket is simply a point of entry into your home. No Virgin Media have their own network which is separate to Openreach`s. I will be able to assist you in getting this sorted out. 4 weeks ago. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Feb 22, 2022. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. 95. The answer is yes. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. We have a virgin media wall socket. Browse Virgin Media Virgin Media Community. SpeedWe would like to show you a description here but the site won’t allow us. on 05-04-2023 09:20. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos. Explain what needs to be done and book an engineer visit. I don't longer work there. While it's possible to add inclusive calls. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Push the white cable with the black label into the Hub. 168. But I have no Virgin Media Wall socket in my - 5405516. I have the new one as. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We installed our router etc ourselves. I have only got one rectangular shaped white socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. These enter my house via an air brick/vent very close to. So you can either unscrew this one & push on the connector provided in the Quick Start pack. pdf (virginmedia. 95. Download it now and enjoy the. . Hi there. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Or a VM person will sort it for you when they get here in a day ot two. Broadband and phone deals. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Teki, Mar 28, 2020. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. If you have more than one located on different floors, try to place one directly over the other. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Push fit the VM-supplied lead onto the socket. What confuses some people is the push-on connector provided. cable from wall. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The new fibre phone line is designed to work with the same phones as the old copper line. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Plug the cables into the Hub.